Helpdesk Support

Customer Support

Around the clock support is critical for the functioning of a global organization. The experts supporting Trial Interactive are knowledgeable in clinical trial processes and highly trained to support the entire clinical development lifecycle. A dedicated customer support manager and their backup team are always on hand to assist with your specific requirements. With Trial Interactive, access to help is instantaneous. The average support call is successfully resolved, from start to finish, in under 3 minutes—leaving you and your users the time to concentrate on the study.

Client Service

At every stage of the process, our dedicated Project Management and Client Services team will be available to meet your needs 24 hours a day, 7 days a week.