Client Service
Whether you're well-versed in online collaborative workspaces or have a first-time need for a data room, it's essential that you have someone you can rely on to offer assistance when you need it. From the moment you begin your online trial management process in choosing an Interactive Data Room solution, the TransPerfect Trial Interactive team will be at your disposal.
Our client service personnel are available around-the-clock, 24/7/365 to ensure that your program moves forward with ease.
Our global team of client service professionals will:
- Schedule and perform an online demo for you and any other stakeholders or potential administrators and end-users
- Describe the various features and benefits of a Trial Interactive data room solution
- Schedule and perform an online demo for you and any other stakeholders or potential administrators and end-users
- Explain detailed pricing and service-level offerings
- Advise you on the life sciences industry best practices so you can make an informed decision according to your specific needs
In a post-commitment environment, our client services staff will not only guide you through initial use and offer on-going support, they can also assist by:
- Creating a site architecture to host your clinical trial documentation
- Indexing your content and optimizing it for easy access
- Setting up user roles based on your specifications and invite users to the data room
- Uploading electronic data from a storage site or as it is delivered to us
- Scanning hardcopy documents in our world-class clinical development document management facilities
And it doesn't end there.
Whether you require additioanal assistance with an active data room, a new site for another clinical trial, pharmacovigilance and safety reporting, hosting your eTMFs, clinical document management, translation, interpreters or transcriptionists, or any other support service covered by our family of companies, your TransPerfect contact is a trained professional who can help. For over 16 years, TransPerfect's name has been synonymous with "trust" for high value business services in the life sciences sector. Our dedication to our clients has made us the leading choice of virtually all major pharmaceutical, biotechnology and medical device companies as well as CROs around the world.
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